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Responsible Gaming

STSbet is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

STSbet’s Responsible Gambling Policy sets out its commitment to minimize the negative effects of problem gambling and to promoting responsible gambling practices.

STSbet supports the generation of online gamblers offering them a wide range of games and entertainment. We also take responsibility for our product line-up.

The aim of STSbet is to provide the world’s safest and most innovative gaming platform for adults. The offered products allow each user to play within his financial means and to receive the highest quality service in a safe and secure enviroment. Integrity, fairness and reliability are the guiding principles of STSbet’s work. It is therefore clear that STSbet should do its best to avoid and reduce problems which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time it is important to respect the rights of those who take part in games of chance to a reasonable extent as means of entertainment.

Responsible Gaming at STSbet is based on three fundamental principles: Security of the player, Security of the game and Protection against gaming addiction. Together with research institutes, associations and therapy institutions, we work on the creation of a responsible, secure and reliable framework for online gaming.


Player security


We take responsibility for the security of our players very seriously. Protection of the players is based on forbidding the participation of minors from all games and the protection of privacy, which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organizations. Marketing communication is also geared towards player protection: we promise only what players will receive in our transparent line.

Protection against gaming addiction: research – prevention – intervention

The majority of users who make sports bets, casino bets and other gaming offers play in moderation for entertainment. Certain habits and behaviour patterns (such as shopping, playing sports, eating or consumption of alcohol) which are considered to be normal and not cause for concern can develop into addiction for some people and cause problems. In the same way, bets on sports and gambling can lead to problems for a small group of customers.

Clients with gaming addiction are prohibited from further participation in the gaming line-up. Subsequently the customers are provided with contacts of organizations where they can receive professional advice and support.

Self-responsibility is the most sustainable form of prevention

The basic principle promoted by STSbet is that the final decision and responsibility on whether to play or not, and how much money can be spent on the game should be assumed by the customer himself. Self-responsibility of the customer is therefore the most effective form of protection from addiction. STSbet sees its responsibility in assisting the customers by providing transparent products, full information and keeping a clear line of conduct.


Protection of minors


STSbet does not allow minors (persons under the age of 18) to participate in games and make bets. That’s why the confirmation of having reached the age of majority and the confirmation of date of birth are mandatory requirements during registration. STSbet considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and caregivers. Please keep your data for account access in a safe place (user ID and password).

Furthermore, we would recommend that you install filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers.


Responsibility towards problems


STSbet offers a variety of games and bets which are forms of entertainment for the majority of customers. At the same time the company takes responsibility for its customers by providing support and tools for the maintenance of a secure and entertaining environment taking into account the associated risks.

The clients who have difficulty in assessing risks, recognizing their own limits or those who suffer from gambling addiction are not able to enjoy our product line-up responsibly and perceive it as a form of entertainment. STSbet takes responsibility for such users by blocking their access to its products for their own protection.

Get informed with the main issues!

Most people play for pleasure. Moderate participation in games within their financial capacity is fully acceptable. However, for a small percentage of people gambling is not a form of entertainment, it is a challenge that must be considered seriously.


Self-Exclusion and Time-Out 

We provide Self-Exclusion and Time Out facilities to assist our customers with managing their gambling. Self-exclusion can be applied for periods at your discretion from six (6) months to an infinite period.
If you wish to self-exclude yourself, you can do it in "My profile" section here:

If this option is taken it is understood that you may not access your account until the expiry of the self-exclusion period. Your Account cannot be re-opened within the exclusion period. We will do everything we can to prevent a new account from an excluded customer being opened during the period of self-exclusion. During your self-exclusion we will endeavour to not send any marketing and/or promotional material. 

Your account can only be re-opened if you contact customer support after the self-exclusion period has expired. A 24 hour “cooling off” period will apply to those who resume gambling. 

When self-excluding any open-bets will remain and any winnings paid out and any balance in the account will be refunded. 

You can apply a Time-out to your account for periods of 24hours, one week, one month; or two months. You may apply these limits yourself under your account or contact customer support. 

We offer the opportunity to help you manage the amount of time you spend playing by setting up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time. You will then be given the options of continuing, viewing your transactions or stopping and exiting the game. If you wish to receive the alerts more often any changes will be applied straight away, but if you wish to receive the alerts less often you will need to wait 24 hours before this is applied.


What is problematic game behaviour?


Problematic game behaviour is considered to be a behaviour which interferes with a person's everyday life, work, financial position or health  or that of their  family. Continuous participation in games is counter-indicative to such a person, as it can lead to negative consequences and outcomes.

In 1980 the pathological game dependence has been officially recognized and enlisted in the list of psychological diseases of international classification system DSM-IV and ICD-10. It is defined as long, repeating and frequently amplifying inclination for game, despite of existing negative personal and social circumstances, such as a debt, rupture of family relations and delay of professional growth.

In what cases behaviour of a person should be considered as dependence?

It is necessary to underline that the diagnoses of game dependence can be qualified only by experts. The material presented on this web-page will help you to estimate and define your own game behaviour.

Addictions that are not associated with any substance can be very difficult with regards gauging the line between pleasure and addiction. Nevertheless, there are some diagnostic signals that may point out the existing problems. In the presence of at least five of the following symptoms, the likelihood of the severe dependence is high:

The player is deeply involved in gambling, all his thoughts are only about the game.

Bet sum increases in course of time.

Attempts to quit or control his participation in the games appear to be unsuccessful.

When limiting his participation in gambling, a person experiences irritation and disappointment.

The game is a way to escape from problems or discomfort.

The player tries to win back the lost amount,

Lies about his playing behaviour,

Commits illegal acts,

Spoils or breaks the relationship with family, friends and colleagues,

Borrows to participate in the games.

Rules for responsible games

Following the rules placed below, you can enjoy the game without anxiety:

Start playing only when you are calm and concentrated.

Take regular breaks.

Define for yourself beforehand the monthly amount you can spend on the game.

Once setting a maximum limit, do not further increase it.

Before you start playing, define the maximum amount of winning, after reaching of which you should stop playing.

Define the amount you can afford to lose beforehand.

Do not start playing under alcohol or drug influence.

Do not start playing in a depressed state.